Questions, bugs, and account problems.
support@zuluaviation.co.ukSupport
Write to us. We read it.
One address for bugs, billing questions, and privacy requests. We aim to reply as soon as we can, and within one month for a data-protection request.
A feature you want
Say what you fly and what the logbook should have done.
Send a suggestionCopy or deletion of your data
You can ask even if you are not on Pro, and even if you cannot open the app. Use the email on the account.
Make a data requestPrivacy notice
What we hold, why, and how long. Your right to complain to the ICO is set out there.
Read the privacy noticeCommon questions
Is Zulu free?
Yes, for up to 10 flights and one aircraft, with statistics and cloud backup. Zulu Pro (£3.99 a month or £29.99 a year in the UK App Store) adds unlimited flights and aircraft, currency, EASA-format PDF export, CSV export, and METAR.
How do I cancel Pro?
Apple bills the subscription, so Apple cancels it. On your iPhone go to Settings → Apple ID → Subscriptions, choose Zulu Aviation, and cancel. You keep Pro until the end of the period you have already paid for. Deleting the app does not cancel the subscription.
Can I use Zulu as my official logbook?
Treat it as a supplement. The PDF is formatted for an EASA-style presentation, but it is not a certificate that an examiner or an authority has to accept. Many pilots keep Zulu beside the book their authority expects. If you are unsure, ask the authority or the examiner before you rely on the export alone.
Is the book backed up?
Yes. Flight data is stored with our cloud provider when you are signed in, including on the free account. Sign in on another iPhone with the same account and it comes back. Keep your own export as well if the record matters — no cloud copy is a reason to throw away the only other copy you have.
How do I get a copy of my data?
On Pro, export a CSV or an EASA PDF from the app. If you are on the free account, or the export is not enough, email support@zuluaviation.co.uk with the subject “Data request” from the address on the account. We will send a copy of the personal data we hold. You do not have to pay for that.
How do I delete my account?
In the app: Settings → Delete Account. That removes the account and the flight records from our live systems and cannot be undone. Export first if you want to keep them. If you cannot sign in, email us from the account address and ask for deletion.
Which devices?
iPhone, from the App Store. There is no Android or web app for logging flights. This website is only the public site, plus the password-reset and email-confirmation pages the app sends you to.
Where does the weather come from?
METAR text is fetched for reference. It is not a briefing. Use your national meteorological service and current NOTAMs before you fly.
I want to complain about how my data was handled.
Email us first. If you are not satisfied, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. The privacy notice has the detail.